Refund & Cancellation Policy

At V.K.P Crackers, we want you to be happy with your order. Because fireworks are hazardous goods, some special rules apply. Please read this policy before you order.

1. Order Cancellation by You

  • You can cancel your order before it is packed or dispatched by calling +91-8508251731 or +91-9789931871 or emailing vkpcrackers2005@gmail.com with your order number.
  • Once the order has been packed or handed to the transport provider, it cannot be cancelled.
  • If you cancel in time, we will refund the full amount you paid.

2. Order Cancellation by Us
We may cancel an order if:

  • an item is out of stock,
  • there is an error in the price or product details,
  • we cannot deliver to your location because of legal restrictions, or
  • we are unable to verify your details.

In these cases, you will get a full refund of the amount you paid, including any transport charges.

3. Returns
Fireworks cannot be returned once delivered, for safety and legal reasons. We accept a return or replacement request only in the cases below.

4. Damaged, Wrong or Defective Items
You may request a refund or replacement if your parcel arrives:

  • damaged or opened,
  • with wrong items, or
  • with items missing or defective.

To claim, please:

  1. Contact us within 24 / 48 hours of delivery.
  2. Send your order number and your name.
  3. Send clear photos or an unboxing video that shows the parcel, the shipping label and the problem.

We will check your request and reply within 2 working days. If it is approved, we will either send a replacement (subject to stock) or refund the value of the affected items, as you prefer.

5. What We Cannot Refund

  • Items that were used, opened or damaged after delivery.
  • Items damaged by wrong storage, handling or use.
  • Changes of mind, or products you simply no longer want.
  • Differences in colour, effect or sound that are within the normal range for fireworks.
  • Delays caused by the transport provider, weather or government restrictions, unless the order is cancelled before dispatch.
  • Claims reported after the time limit in section 4, or without photos or video.

6. How Refunds Are Paid

  • Refunds are made to the same UPI account that made the payment.
  • Approved refunds are processed within 5 to 7 working days. The time it takes to reach your account depends on your bank.
  • We will email you when your refund is sent.

7. Failed or Double Payments
If money was deducted from your account but you did not receive an order confirmation, or if you were charged twice, please contact us with your UPI transaction reference or a screenshot. We will check it and refund any extra or unmatched amount within the time stated in section 6.

8. Undelivered Parcels
If your parcel is not delivered because of a wrong address, an unreachable phone number or refusal to accept it, we may not be able to refund the transport charges. If the parcel is lost by the transport provider, we will refund the order value or send a replacement after the provider confirms the loss.

9. Contact Us
Phone: +91-8508251731, +91-9789931871
Email: vkpcrackers2005@gmail.com
Hours: 9 AM to 9 PM, all 7 days
V.K.P Crackers, 5/355.35, Srinivasa Nagar, Mangundampatti, Thayilpatti, Sivakasi, Tamil Nadu 626128