How do I place an order?
Browse our categories, add the crackers you want to the cart, log in as a customer and place your order. Pay by UPI, and we will email you an order confirmation.
Do I need an account to order?
Yes. Please log in as a customer so we can confirm and deliver your order, and so you can see your order details later.
Is there a minimum order value?
Yes. The minimum order value is ₹3,000 (cart total).
Can I order in bulk or for a wholesale price?
Yes. Please call +91-8508251731 or +91-9789931871 or email vkpcrackers2005@gmail.com for bulk and wholesale pricing.
Can I change or cancel my order?
You can change or cancel it before it is packed or dispatched. Please call us with your order number as soon as possible. Once the parcel is dispatched, it cannot be cancelled.
How can I pay?
We accept payment through UPI. Please pay only to the UPI ID shown on our official website or in your order confirmation.
I paid but did not get a confirmation. What should I do?
Wait a short while and check your spam folder. If you still don't see it, contact us with your UPI transaction reference or a screenshot, and we will check it.
Money was deducted twice. What now?
Send us both transaction references. Any extra amount will be refunded to your UPI account.
Are the prices final?
Prices on the website are in Indian Rupees (₹). Transport charges, you need to pay extra when you get your parcel from corresponding transportation service.
Where do you deliver?
We deliver to places where the sale, transport and use of fireworks is allowed by law. Some states and cities restrict fireworks, and we cannot ship there.
How long does delivery take?
Orders are usually dispatched within 2 to 5 working days, and delivery takes about 5 to 10 working days after that. During Diwali season it can take longer, so please order 2 to 3 weeks before your festival.
How is my parcel sent?
We send parcels through registered and legal transport service providers who are allowed to carry fireworks. Delivery is to your door / to the nearest transport office.
How can I track my parcel?
After dispatch, we will send you the transport provider's name, the booking or LR number and a contact number.
What if my address is wrong or I'm not available?
Please give a full address and a phone number that works. We are not responsible for delays caused by wrong details or refused parcels, and extra transport fees may apply.
Can I return crackers?
Fireworks cannot be returned once delivered, for safety and legal reasons. The exception is items that arrive damaged, wrong or defective.
My parcel arrived damaged. What do I do?
Contact us within 24 / 48 hours with your order number and clear photos or an unboxing video. We will check and offer a replacement or refund.
How long do refunds take?
Approved refunds go to your original UPI account within 5 to 7 working days. Your bank may need a little extra time.
Are your products safe and legal?
All products comply with applicable fireworks safety regulations. Customers are responsible for using fireworks safely and in accordance with local laws.
Are your crackers fresh and from Sivakasi?
Yes, our products are sourced from Sivakasi manufacturers.
Can children use fireworks?
Children should use fireworks only under close adult supervision. Always follow the instructions printed on each product.
How should I store crackers?
Keep them in a cool, dry place, away from heat, flames, moisture and children.
Will the product look exactly like the photo?
Packaging, colours and effects may differ slightly from the images shown.
How can I reach you?
Phone: +91-8508251731, +91-9789931871
Email: vkpcrackers2005@gmail.com
Hours: 9 AM to 9 PM, all 7 days
Address: V.K.P Crackers, 5/355.35, Srinivasa Nagar, Mangundampatti, Thayilpatti, Sivakasi, Tamil Nadu 626128
