Privacy Policy

V.K.P Crackers ("we", "us") respects your privacy. This policy explains what information we collect when you use our website and place an order, and how we use and protect it.

1. Who We Are
V.K.P Crackers, 5/355.35, Srinivasa Nagar, Mangundampatti, Thayilpatti, Sivakasi, Tamil Nadu 626128.
Phone: +91-8508251731, +91-9789931871
Email: vkpcrackers2005@gmail.com

2. Information We Collect

  • Account and order details: your name, phone number, email address, delivery address and the items you order.
  • Payment details: we receive your UPI transaction reference and payment status so we can match the payment to your order. We do not store your UPI PIN, and we do not collect or store debit or credit card details on our own system.
  • Messages you send us: enquiries, comments and reviews you submit through the site, phone or email.
  • Technical information: your IP address, browser type, device and pages visited, collected through cookies and similar tools.

3. How We Use Your Information

  • To create and manage your customer account.
  • To process, confirm and deliver your order and to contact you about it.
  • To confirm payments and handle refunds.
  • To answer your questions and give customer support.
  • To meet legal, tax (GST) and record-keeping requirements.
  • To keep the website secure and to improve it.
  • To tell you about offers and new products, only if you have agreed to receive them. You can opt out at any time.

4. Who We Share It With
We do not sell or rent your personal information. We share it only as needed with:

  • Transport and delivery providers, who receive your name, phone number and address to deliver your parcel.
  • Payment and banking providers, to process UPI payments and refunds.
  • Our website platform (SITE123) and hosting providers, who run the site and store its data.
  • Authorities, when the law requires us to.

5. Cookies
We use cookies to keep you logged in, remember your cart and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the site (like the cart and login) may not work properly without them.

6. How Long We Keep Your Data
We keep your information for as long as needed to complete your order, provide support and meet legal and accounting requirements. After that we delete it or make it anonymous.

7. Data Security
We take reasonable steps to protect your information from loss, misuse and unauthorised access. No website or online system is completely secure, so we cannot guarantee absolute security. Please keep your login details private.

8. Your Rights
You can contact us at any time to:

  • ask what personal information we hold about you,
  • correct wrong or incomplete information,
  • ask us to delete your information, except where we must keep it by law,
  • withdraw your consent to marketing messages.

We will respond within a reasonable time.

9. Children
Our website is for adults. We do not knowingly collect information from anyone under 18, and orders from minors are not accepted. If you believe a child has given us their information, please contact us and we will delete it.

10. Links to Other Websites
Our site may link to other websites (such as Google Maps). We are not responsible for their privacy practices, so please read their policies.

11. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page, with the updated date at the top.

12. Contact Us
For any privacy question or request, write to vkpcrackers2005@gmail.com or call +91-8508251731.